|
Request Type
|
Client
|
Financial Professional*
|
|
Demographic Updates, e.g., name, address, phone, email address
|
Online Banking (excludes name update)
Verbal to Bank
LOI
Form
Name updates require additional documentation of the legal name change.
|
Verbal to Bank
TALEA Lync
Name update requests are not authorized.
|
|
Change Third-Party Statement Recipient
|
Verbal to Bank
LOI
Form
|
Form
|
|
Target Balance Change
|
Online Banking
Form
|
Not Authorized
|
|
Check Order
|
Online Banking (Deposit Account only)
Verbal to Bank
LOI
(LOI is needed if mailing to a different address)
|
Verbal to Bank
TALEA Lync Case
(provided no address change was processed within 30 days of request; mailing of checks to an alternate address is not authorized)
|
|
Check Copy
|
Verbal to Bank
LOI
|
Verbal to Bank
TALEA Lync Case
(provided no address change was processed within 30 days of request)
|
|
Request Debit Card
|
Verbal to Bank
LOI
|
Verbal to Bank
TALEA Lync Case (provided no address change was processed within 30 days of request)
|
|
Cancel Debit Card
|
Verbal to Bank
LOI
|
Verbal to Bank
TALEA Lync Case
|
|
Statement Copy
|
Verbal to Bank
LOI
|
Verbal to Bank
Up to 18 months available through TALEA Lync.
TALEA Lync Case for more than 18 months prior.
|
|
Stop Payment on a Check
|
Online Banking
Verbal to Bank
LOI
Form (must follow up with Form
within 14 days otherwise order is not binding upon Bank)
|
Verbal to Bank
TALEA Lync Case (client must follow up with Form within 14 days otherwiese order is not binding upon Bank)
|
|
Stop Payment on
ACH/Online Bill Pay
|
Form
|
Not Authorized
|
| Cancel Stop Payment |
LOI |
TALEA Lync Case
|
| Treasurer's Check |
LOI
|
Not Authorized |
|
Wire Transfer
|
Verbal to Bank (must have
Standing Wire Instructions
on file with Bank)
Form (Choose one):
Domestic Wire Transfer
International Wire Transfer
|
Not Authorized
|
|
Initiate ACH
|
Online Banking
LOI
|
Not Authorized
|
|
Initiate External Funds Transfer
|
Online Banking
LOI
|
Not Authorized
|
|
Manual Transfer from AssetMark Trust Custodial Account to Cash Advantage -Checking Account
|
Online Banking
Verbal to Bank
LOI
|
Contact AssetMark Trust
|
|
Manual Transfer from Cash Advantage - Checking Account to AssetMark Trust Custodial Account
|
Online Banking
Verbal to Bank
LOI
|
Not Authorized
|
|
Remove Inactive Status from Account
|
Verbal to Bank
LOI
|
Verbal to Bank
TALEA Lync Case
|
Terminate Cash Advantage - Checking Account
|
LOI
Form |
Not Authorized |
| Terminate Cash Advantage -Checking Account & AssetMark Trust Custodial Account |
LOI
Form |
Not Authorized |
*For Financial Professional Use Only:
Lync is an innovative client account management tool that has replaced TotalCash Manager (“TCM”) and can be accessed through the TALEA platform using existing log-on credentials. Whether you want to know how to log in, navigate through Lync, set-up access for other users, view client data, or generate reports, we've got the answers for you on our Frequently Asked Questions page. |