ACCOUNT LOGIN
User ID
User ID / Password Help
Getting Online Guide
Card Services


divder_line divder_line

Account Services - Checking

This chart shows the methods by which the client or Financial Professional may request account services and account maintenance tasks. Any authorized signer on the account may submit any type of request. A Financial Professional assigned to the account may submit requests only as described below.  Note: “LOI” refers to signed Letter of Instruction which has been signed by any authorized signer or the Financial Professional where specified below. 

Request Type        

Client                                          

Financial Professional

Demographic Updates, e.g., name, address, phone, email address

Online Banking (excludes name update)
Verbal to Bank
LOI
Form 
Name updates require additional documentation of the legal name change.

Verbal to Bank
LOI
Name update requests are not authorized.

Change Third-Party    Statement Recipient

Verbal to Bank
LOI
Form

LOI
Form

 

Target Balance Change

Online Banking
Form

Not Autrhorized

Check Order

Online Banking (Deposit Account only)
Verbal to Bank
LOI
(LOI is needed if mailing to a different address)

Verbal to Bank
LOI (provided no address change was processed within 30 days of request; mailing of checks to an alternate address is not authorized)

Check Copy

Verbal to Bank
LOI

Verbal to Bank
LOI
(provided no address change was processed within 30 days of request)

Request Debit Card

Verbal to Bank
LOI

Verbal to Bank
LOI (provided no address change was processed within 30 days of request)

Cancel Debit Card

Verbal to Bank
LOI

Verbal to Bank
LOI

Statement Copy

Verbal to Bank
LOI

Verbal to Bank
LOI

Stop Payment on a Check

Online Banking 
Verbal to Bank
LOI
Form (must follow up with Form within 14 days otherwise order is not binding upon Bank)

Verbal to Bank
LOI (client must follow up with Form within 14 days otherwiese order is not binding upon Bank)

Stop Payment on ACH/Online Bill Pay

Form

Not Authorized

Cancel Stop Payment LOI

LOI 

Treasurer's Check 

LOI

Not Authorized

Wire Transfer

Verbal to Bank (must have  Standing Wire Instructions on file with Bank)
Form (Choose one): 
Domestic Wire Transfer 
International Wire Transfer

Not Authorized

Initiate ACH

Online Banking
LOI 

Not Authorized

Initiate External Funds Transfer

Online Banking
LOI 

Not Authorized

Manual Transfer from AssetMark Trust Custodial Account to Cash Advantage -Checking Account

Online Banking
Verbal to Bank
LOI

Contact AssetMark Trust

Manual Transfer from Cash Advantage -  Checking Account to AssetMark Trust Custodial Account

Online Banking
Verbal to Bank
LOI

Not Authorized

Remove Inactive Status from Account

Verbal to Bank
LOI

 

Verbal to Bank
LOI

Terminate Cash Advantage - Checking Account

LOI
Form
Not Authorized
Terminate Cash Advantage - Checking Account & AssetMark Trust Custodial Account LOI
Form
Not Authorized